Wednesday, January 9, 2008

A response from DIY/HGTV

Word of the removal of several of our favorite craft shows from DIY/HGTV has been spreading quickly. Claudine Hellmuth, Crafty Chica and others have been spreading the word, and encouraging everyone to write to DIY and let them know that we want Craft Lab, Knitty Gritty, Uncommon Threads to stay on the air, in good time slots.

I sent a message to DIY through their web site on Dec. 31. I just got a response today. They said that they've had internet problems that have kept them from being able to respond quicker ... um ... hokay. (I'm going to try to avoid being skeptical ... ) Regardless, here's their response:

"Hello and thank you for your email.

First, please accept our sincerest apology for the lengthy delay in getting back to you with a response. We've been experiencing intermittent mail server issues of late which have caused a significant delay in getting back to our customers.

Knitty Gritty and Craft Lab are still airing on the DIY Network. Uncommon Threads is currently on hiatus and not scheduled to air at this time. You may contact us toward the middle of February and we would be happy to check on the status of this show.

Best regards,

Scripps Networks Customer Service"

Strangely, I haven't been able to find Craft Lab on DIY this last week. My DVR is set to record it any time it airs - so if they change time slots, it will still grab the show.... it hasn't recorded in a week.... I haven't checked on KG yet, because I haven't had a chance, and I'm so so so so crushed to hear that Uncommon Threads isn't even being given the luxury of a strange off-hours air time. Noooooooo! I love love love Uncommon Threads! Argh.

I do plan on checking back in February, and I encourage you to do the same. Continue to let them know that we want these shows back/on/good hours/more episodes. I'm optimistic they'll listen.

3 comments :

  1. I got that same lame autoresponse. I wonder if a real human ever reads these emails. i hope so! I want them to keep these shows on the air!

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  2. boo autoresponses! they never tell you what you really want to know!

    ReplyDelete
  3. WOW...I didn't know that! Uncommon Threads is one of my favorite...ugh!

    With friendship,
    Lisa

    ReplyDelete

Thank you so much for your comments! I read every single one of them. I do my best to respond when I can.

Have fun and be nice! :)
XOX
Rach